It often takes a lot of time and resources for technical support personnel to locate the cause(s) of a problem occurring in the network connection of a complex system, and the efficiency is low as a result. Even worse, technical personnel will need to use some network resources to locate the cause(s) of a system fault or slow response when they are not supposed to interrupt the traffic of a key application in a system with heavy traffic load because of the expanding TCP/IP environment. As a result, the productivity of employees is lowered, customer satisfaction is affected, and customers may run away in the worst situation. A single solution for effective management of the system routines and availability to help identify and fix the problem(s) is the key to avoiding the above problems and maintaining system performance at its peak.
The Network Monitoring and Management Solution integrates all TCP/IP links within the enterprise, provides a single platform to diagnose system problems, maintains system availability and enhances support capacity. It provides a quick guide for technical support personnel to make the proper response, and even automatically takes responsive actions.
‧Assessment and analysis of the current status and environment of network performance and availability policies. ‧Proposal on the planning of integral network performance and availability management according to the business and data growth of the enterprise ‧Planning and design of the response mechanism of network performance and availability management of the intranet server with ITIL/ITSM methods ‧Provision of key performance indicators (KPI) and monthly, quarterly or yearly performance and trend report with reference to the network performance and availability management data. ‧Installation, deployment, project management and educational training of the network performance and availability management solution. ‧Warranty services, periodic maintenance and follow-up technical support.
Advantages and Functions
‧Provides a graphic control network management system that supports UNIX, OS/390, Linux and Microsoft Windows and that complies with the OSF/Motif and X-Windows interface specifications.
‧Uses built-in database of Sybase, Oracle, DB2, MS-SQ and other relational databases to manage data collected from network monitoring, to produce reports, and to produce and provide storage of historical data for use in the monthly, quarterly or yearly performance and trend report.
‧Provides configuration management and auto search and monitoring of any IP node on the network (auto-discovery), and automatically produces topology maps.
‧Real-time detection of the latest status of objects under management; and automatic update according to changes in network status to present the latest network map to administrators.
‧Loads MIB (Management Information Base) I, MIB II (RFC1213) and the private MIB of system and network service providers. Views MIB in charts and obtains and sets MIB values to facilitate remote equipment management.
‧Uses fault management to let IT personnel set the critical value of network nodes for NM system polling in order to produce reports or take default processing procedures when a node exceeds the critical value.
‧Provides performance management and graphic interface to display the peak, minimum and average values of packet flow in real time and to view network statistics for producing reports.
‧Supports Network Address Translation (NAT) to detect if the same IP address or subnet appears within the intranet and to draw the topology map for network management and monitoring.